Food and Beverage Manager Job in Prince George, BC

REPORTING TO: General Manager

OVERVIEW

The Food/Beverage Manager is responsible for overseeing all aspects of the Kitchen and Dining Room. They will manage a team of Kitchen and Dining Room employees, that will be tasked with providing a quality dining service to the residents. Their ability to develop and maintain a healthy rapport with residents will be critical in ensuring their satisfaction as evidenced through surveys and verbal feedback.

Organizational Values

Stakeholder Satisfaction, Quality, Competence, Teamwork, and a Passion for “Working Better Together”.

Key Result Areas

• Resident Communications
• Food Services
• Employee Support
• Administrative Responsibilities
• Best Practices across the Group

RESPONSIBILITIES

Resident Communications:

Resident’s overall happiness is a priority for Oncore. The Food Service Manager’s ability to develop and maintain a healthy rapport with residents will be critical in ensuring their satisfaction.

• Be present during meal service to address resident issues and provide support to employees.
• Educate residents on healthy eating alternatives and our current kitchen products.
• Accommodate resident’s specific dietary restrictions and ensure there are alternative options at each meal.
• Complete regular resident satisfaction surveys and communicate overall satisfaction scores.
• Adapt menu options to ensure high levels of resident satisfaction.
• Assist residents with choosing an appropriate table and meal seating.
• Provide additional resident support on weekends when other office employees are out of the building.

Food Services:

The FBM must be focused on delivering an extraordinary service and meal experience in the Dining Room. They will build a diverse and nutritious meal program for our Manor residents and guests.

• Research new trends and menu opportunities that would appeal to the current community resident base.
• Coordinate with other Oncore communities to develop a seasonal menu based on feedback from residents.
• Adapt menu as required based on food market demand forecasts.
• Create specialized theme events and market to external guests.
• Oversee meal delivery program to ensure transportation of dishes are efficient and successful.
• Build and maintain a standardized recipe and presentation system.
• Ensure Dining Room presentation is above standard and pleasant for the diners.

Employee Support:

Create and manage a team of qualified individuals to support our residents and the food services program. Ensure that all employees are complying with Food Safe regulations and Oncore policies.

• Provide day-to-day guidance, coaching and support to employees and volunteers.
• Ensure dining room and kitchen employees have all forms and selections required for service.
• Monitor daily correspondence books to ensure all issues are being addressed in a timely manner.
• Participate in the hiring and onboarding process of new kitchen and dining room employee.
• Monitor employee certifications to ensure employees are complaint with regulations set our by the government or health authority.
• Support the General Manager with scheduling, progressive discipline, and other HR functions.

Administrative Responsibilities:

Provide administrative support to the kitchen and dining room team while maintaining a “continuous improvement” mindset.

• Build relationships with local vendors and suppliers.
• Purchase all weekly product requirements and special event supplies.
• Monitor internal trends and react accordingly.
• Monitor and maintain food inventory levels.
• Ensure all kitchen and dining room equipment are functioning as required.
• Coordinate preventative maintenance and maintain log of all external maintenance visits.
• Communicate with the Health Authority and other third-party companies to ensure kitchen and dining room compliance with health and safety regulations.
• Set and adapt kitchen processes to improve effectiveness and efficiency.
• Propose and manage budget for the Food Services department.
• Participate in operating committees and meetings.
• Become acting manager on the weekends when the General Manager is out of the building.
• Report any major issues or concerns to the General Manager.

Best Practices:

• Remain up to date on public health guidelines and ensure compliance.
• Perform all duties and responsibilities in accordance with Oncore Seniors Society’s policies, standards, and procedures.
• Maintains confidentiality on all matters relating to the affairs of Oncore Seniors Society.

Other duties as required.

REQUIREMENTS

Competencies:

Ability to Manage a Team

Problem solving

Communication – written & verbal

Time Management

Relationship & Team Builder

Planning & Organization

Self Motivated

Empathy & Compassion

Standards of Excellence

Attention to Detail

Trustworthy, Honesty & Confidentiality

Adaptability

Qualifications:

Requirements:

• Minimum of 2 years of supervisory experience with proven results.
• Prior experience with menu planning and menu execution.
• Current Food Safe and WHMIS certification.
• Satisfactory criminal record check.
• Class 5 Drivers License and acceptable driver’s abstract.

Skills and Abilities:

Demonstrated ability to:

• Understand the needs of seniors and are strongly committed to meeting their nutritional needs.
• Have a passion for both food and working with the senior population.
• Develop a strong team atmosphere.
• Work calmly and effectively under pressure.
• Understand and implement food and cleaning sanitary practices.
• Take direction and adapt, when necessary.